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Coverly Home Protection

ensures an efficient and straightforward claims process -  submit your claim online or receive prompt assistance via chat or phone.


Reliable and hassle-free, providing the protection your home needs with minimal effort.

Making a claim is easy.

File or Track a Claim

  • Step 1: Start your claim

    Simple Claim Initiation


    Start your claim effortlessly through our online portal or connect with our team for personalized assistance. Our user-friendly platform and dedicated support staff ensure a smooth beginning, guiding you through each step with clarity and efficiency.


    Regardless of how you choose to file, we are prepared to handle your claim promptly, working toward a quick resolution.

  • Step 2: Repair or Replace?

    Flexible Repair and Replacement Options


    Once your claim is authorized, you can move forward with a repair or replacement based on our assessment. Here’s what to expect:


    Select Your Technician:  You can choose your own technician - giving you control over who services your home;  or we can connect you with certified professionals from our trusted network.


    Seamless Replacement Process: If a replacement is the best option, we’ll walk you through securing a new item. You have the flexibility to obtain it in the way that suits you best, whether online, in-store, or through another preferred method.


    Comprehensive Support: No matter which option you choose, our team is here to assist with documentation, authorization, and logistics, ensuring the process remains as smooth as possible.

  • Step 3: Submit Receipt

    Effortless Receipt Submission


    Submitting your receipt is quick and easy with our automated system. Simply upload your documentation through our intuitive platform, and our advanced review system will handle the rest.


    Designed for convenience, this process ensures your claim is reviewed accurately and efficiently.

  • Step 4: Get Reimbursed!

    Fast and Reliable Reimbursement


    Enjoy the benefit of swift reimbursement through our efficient, automated system. Once your claim is approved, we prioritize rapid processing, ensuring funds are delivered directly to you with minimal delay.


    Our focus is on closing your claim quickly and efficiently, so you can move forward with confidence.

FAQ

  • Can I choose my own service provider for repairs?

    Your technician, your choice


    Yes! We offer flexibility when it comes to repairs, allowing you to choose a service provider that best suits your needs.

  • How are cancellations and refunds handled?

    Cancellation Policy


    We aim for complete satisfaction but understand that situations change. You may cancel within the first 30 days for a full refund, minus any applicable service fees. After that, prorated refunds are available. Our customer support team is ready to assist you through the cancellation process for a smooth experience. Refer to our terms for full details.

  • How does the claims process work?

    Need a Repair? Contact Us Anytime.


    If you experience an issue, submit a request through our online portal, chat, or phone. We will quickly arrange for a certified technician or accommodate your preferred provider to complete the repairs, minimizing any inconvenience. A service fee applies as outlined in your plan, ensuring a transparent and efficient claims process.

  • What is not covered by a home protection plan?

    Understanding Coverage Limitations


    While we offer extensive protection, certain exclusions apply, such as cosmetic damage, improper maintenance, or pre-existing issues. Reviewing these exclusions helps you fully understand your coverage and determine if our plan is the right fit for your home.

  • Can I transfer my home protection plan if I sell my house?

    Easily Transfer Coverage to New Homeowners


    Selling your home? Transferring your protection plan is simple. Notify us within 30 days of the sale to ensure the new owner receives uninterrupted coverage, adding value to your home while providing them with peace of mind.

  • How can I maximize the benefits of my home protection plan?

    Maximizing Your Plan’s Benefits


    To make the most of your protection plan, we recommend regular maintenance and utilizing our online resources for expert tips on maintaining your home’s systems. Reach out to our customer service team for coverage insights, and report any issues promptly. Keeping your home protected is our top priority.

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